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Custom orders vs Personalized orders

by Sharon Lancaster on June 29, 2018

I'm often asked what's the difference between custom and personalized orders and if I one or other or both.  I thought I was talk about this common question here.

What is a custom order?

A custom order is for an image/product design that is nothing like what is currently in my shop.  You might have found some inspiration on pinterest or elsewhere but want a different version.  A custom order is where I will create a design specifically for you and your  vision.  

What is a personalized order?

A personalized order if taking a design I already have in my shop and adding something to make it unique for you.  The most common example is adding a name to a design.

Can I order something custom?

The short answer is yes!  The long answer is a little more complicated.  I would ask that you connect with me first before you order any custom work.  Depending on what you want:

  • I may not have the tools to complete the product (printing a design larger than 20 inches for example).  
  • I may not be able to do the design graphically 
  • I may need a design fee depending on the level of work involved
  • I may not agree to the custom work if it doesn't align with the Canadian Charter or rights and freedom (hate speech for example)

Who owns the design?

At the end of the day I do.  If I agree to make a custom design for you, I may like it enough to add it to my shop.  If that's the case I mostly don't charge a design fee as it's something I like enough to continue to offer.

How do custom orders work?

  1. Contact me by email (sharon@craftdelight.ca) or on facebook @craftydivadelight and show me your ideas/inspiration. 
  2. I will very quickly be able to tell if I can do the project. 
  3. If we agree to work on it, I will quote you a price. 
  4. Once the price has been agreed, you can complete the order on my website using my custom order listing.  I will not complete the design work/project without payment.
  5. I will then send you a digital version of the design for approval
  6. I will then complete the project.

You can ask for revisions (up to 3 revisions and then we will re-evaluate if my design style matches your vision).  This whole process might only take 24 hours.

If you have any questions, please email me at sharon@craftdelight.ca and I will be happy to answer your questions.


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